want to enhance their communication, leadership, and relationship-building skills. I'll customize the training to meet your department's specific learning objectives. Additional topics are available.
Win-Win Conversations: Transforming Conflict into Collaboration
- Learn why conversations and negotiations fail.
- Employ effective listening and problem-solving skills.
- Discuss five ways to manage conflict and build trust.
- Discover how personalities and thinking styles impact communication.
- Learn four steps to successful negotiations.
Leadership Skills for Positive Outcomes
- Assess your leadership strengths and weaknesses.
- Foster trust and open communication.
- Motivate, mentor, and support team members.
- Build a culture of accountability and high performance.
- Monitor and evaluate performance effectively.
Maximizing the Audit Interview
- Gather testimonial evidence quickly and effectively.
- Plan, conduct, and document the interview.
- Use critical thinking to refine your questioning technique.
- Listen actively, manage conflict, and solve problems.
- Interpret responses and body language.
- Study the impact of emotional intelligence and thinking styles.